Privacy Policy

1. Data we collect

We collect personal data only when you choose to provide it — through our contact form or through the use of cookies. The types of information involved include:

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  Contact form data

  Name, email address, and any message content you submit through our contact form. This is provided voluntarily and used solely to respond to your enquiry.

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  Usage data via cookies

  Where you have consented, analytics cookies collect anonymised information about how visitors interact with the site — pages visited, time spent, and similar metrics. No individually identifiable browsing profiles are built.

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  Technical data

  Standard server logs may record your IP address, browser type, and referring URL. This data is used only for security and operational purposes and is not linked to your identity.

2. How we use your data

Personal information collected by Granite Garden Lane is used for the following purposes:

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  Responding to enquiries: Contact form submissions are used to reply to your message. We do not add you to marketing lists without explicit consent.

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  Site improvement: Anonymised analytics data helps us understand which content is most useful and where the site can be made clearer or easier to navigate.

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  Security: Technical logs help identify and address unusual activity or potential vulnerabilities.

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  Legal compliance: We retain data as required by applicable law and delete it when retention is no longer necessary.

3. Sharing with third parties

We do not sell personal data. Data may be shared in limited circumstances:

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  Analytics providers: Where you have consented to analytics cookies, aggregated and anonymised data is processed by a third-party analytics service. This data does not include your name or contact details.

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  Legal obligations: We may disclose data where required by law, court order, or to protect the rights and safety of individuals.

4. How we protect your data

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  Data submitted through contact forms is transmitted over encrypted connections (HTTPS).

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  Cookie preferences are stored locally in your browser and are not transmitted to our servers unless explicitly required for functionality.

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  Access to personal data within our organisation is limited to those who need it to respond to your enquiry or maintain the site.

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  In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law.

5. Data retention

Contact form submissions are retained for as long as reasonably necessary to address your enquiry and any follow-up communication, then deleted. Analytics data is retained in aggregated form according to the policies of the analytics provider. Cookie consent preferences stored in your browser are managed locally and can be cleared at any time through your browser settings or our Cookie Policy page.

6. Your rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

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  Right to access: Request a copy of the personal data we hold about you.

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  Right to rectification: Ask us to correct any inaccurate information.

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  Right to erasure: Request deletion of personal data we hold about you, subject to legal retention requirements.

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  Right to data portability: Receive your data in a structured, commonly used format where technically feasible.

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  Right to object: Object to processing of your data based on our legitimate interests.

To exercise any of these rights, please contact us via the Contact page. We will respond within a reasonable timeframe.

7. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable law. The date at the top of the page indicates when the policy was last revised. Continued use of the website after an update constitutes acceptance of the revised policy.