Terms & Conditions

1. User obligations and conduct

When using this website or engaging with Granite Garden Lane's services, you agree to:

• 1.1

  Provide accurate and complete information when using contact forms or placing enquiries.

• 1.2

  Refrain from submitting false, misleading, or fraudulent enquiries or orders.

• 1.3

  Not copy, reproduce, or distribute content from this site for commercial purposes without written permission from Granite Garden Lane.

• 1.4

  Comply with all applicable laws in your jurisdiction when accessing and using this website.

• 1.5

  Not attempt to gain unauthorised access to any part of the website, its servers, or related systems.

• 1.6

  Be at least 18 years of age, or have the consent of a parent or guardian, to make purchases or engage in transactions.

2. Prohibited activities

The following activities are expressly prohibited on this website:

• 2.1

  Transmitting malicious code, viruses, or any content designed to interrupt, damage, or limit the functionality of the site.

• 2.2

  Using the contact form to send unsolicited communications or promotional materials.

• 2.3

  Impersonating Granite Garden Lane, its staff, or other users in any communication.

• 2.4

  Collecting or harvesting personal data of other site users.

3. Liability and warranties

• 3.1

  Disclaimer of warranties: This website and its content are provided on an "as is" basis. Granite Garden Lane makes no representations or warranties — express or implied — regarding the accuracy, completeness, or suitability of any content or product information displayed on the site.

• 3.2

  Limitation of liability: To the fullest extent permitted by applicable law, Granite Garden Lane shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, this website or our products.

• 3.3

  Product descriptions: Natural stone varies in grain, colour, and texture between individual pieces. Product images and descriptions are representative; minor variation between items in a supply is inherent to the material and does not constitute a defect.

• 3.4

  External links: Where this site links to external websites, Granite Garden Lane is not responsible for the content, privacy practices, or reliability of those sites.

• 3.5

  Force majeure: Granite Garden Lane shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural events, supply chain disruption, or infrastructure failure.

4. Indemnification

You agree to indemnify and hold harmless Granite Garden Lane and its representatives from any claims, losses, damages, or expenses — including reasonable legal fees — arising from your breach of these Terms and Conditions, your use of the website, or your violation of any applicable law.

5. Dispute resolution

• 5.1

  If you have a concern about a product or interaction with Granite Garden Lane, please contact us first. We prefer to resolve issues through direct communication and aim to respond promptly to all concerns.

• 5.2

  These Terms and Conditions are governed by the laws of Japan. Any disputes that cannot be resolved informally shall be submitted to the competent courts in Japan.

• 5.3

  Severability: If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions continue in full effect.

6. Modifications to these terms

Granite Garden Lane reserves the right to amend these Terms and Conditions at any time. Updated terms take effect upon publication to this page. Where changes are material, we will indicate the revision date at the top of this document. Your continued use of the website after an update constitutes acceptance of the revised terms.